Please feel free to contact our customer service at email@example.com if you want to customize this product.
"Diamonds are beautiful but very expensive". Many people was stopped at the diamond price, so Louily born. We want to create cheap but delicate alternative jewelry. With careful design, precise calculation, and originality, Louily won more than 50000 customers in the world. Whether it is a simple and refined style that close to nature, or a classic, romantic and luxurious style, it all shows the sensual design and the perfect cutting and polishing. Louily combines all together to give the jewelry the beauty and dazzling brilliance. Louily creats a bright star for every louily owner!
1. Measure the diameter (mm) of a ring that fits the desired finger
2. Use the Ring Sizing Chart to locate your size
Method Two: If Not, Measure Your Finger
1. Wrap a strip of paper around your finger, just above the knuckle, and mark the point at which the two ends meet
2. Measure the paper from mark to mark to find your ring circumference (mm)
3. Check international ring sizing chart
International Ring Size Chart
Note: Please make sure to choose a size when placing an order.
1. Measure your finger in warm temperatures at the end of the day.
2. If your knuckle is a lot larger than the base of your finger, measure both the base of your finger and your knuckle and select a size between the two. 3. When considering a wide band, move up a size from your measurement, for comfort’s sake
Each Louilyjewelry product must be manually inspected and packaged before shipping.
Delivery Time= Processing Time + Shipping Time
Processing Time Processing time differs from product to product. Some popular styles can be shipped out within 3 days, while other orders may take 7-12 business days. Please note that this does not include holidays and weekends.
Shipping Methods & Shipping Time
Due to the Covid-19 pandemic, you may experience delivery delays but we are committed to getting your jewelry to you as soon as possible.
Shipping To United States
8-12 Business Days
4-6 Business Days
Other Zones that Covered By Our Shipping
10-15 Business Days
3-6 working days
1. Express can deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Free Standard Shipping method.
2. According to the shipping company's policy, shipments in remote areas require additional logistics surcharges, Thanks for your kindly understanding!
3. The above shipping times are estimates quoted by our courier companies, so Louilyjewelry can not be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Louilyjewelry will do our best to limit any inconveniences that may arise.
4. Delays may happen occasionally due to uncontrollable factors, e.g. holiday season, bad weather conditions, strikes as well as war, etc., but please be assured that. Louilyjewelry will do our best to limit any inconveniences that may arise. In case of any question and unexpected delay you can always contact us at firstname.lastname@example.org. If you don’t receive your parcel within this period, please contact us at email@example.com
Tracking My Order
Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details, you can also check the status of your order online with shipping tracking number(https://www.17track.net/en). If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out! Contact us via Email: firstname.lastname@example.org or Facebook message(@Louilyjewelry).
Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. Pay attention to the shipping address and your billing address are correct.
Gift Card & Package
All Louily Jewelry is delivered in our free signature branded jewelry box. Free gift package and silver master are also available for your sake.
We are committed to creating a comfortable and well-pleasing shopping experience at Louilyjwelry.com. That's why we offer an Easy 30-day Return/ Exchange service for all purchases. Below are the detailed instructions on how to process a return or exchange. All the policies begin from the date you received the product to the date the problem was reported to us first. Please see whether either of these pertain to you and if the item(s) are covered by our 30 Return & Exchange Policy.
The following reasons are covered by our 30 days Full Coverage Return/Exchange Policy. (Louilyjwelry is responsible for $10 return postage fees, and replacement fees)
We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.
The following reasons are covered by our 30 days LIMITED COVERAGE Return/Exchange Policy. (Customer is responsible for return postage fees, and replacement postage fees. Louilyjwelry does not refund any shipping fees.)
You chose the wrong size ring(s).
Personal Reasons due to changed mind, personal taste, etc.
The following reasons are NOT covered by our 30 days return policy, and we are not liable for these issues.
Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of you Louilyjewelry product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
Products are damaged by misuse, mishandling, or poor maintenance.
Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way. Attention: All rose/yellow gold Jewelry are plated 1um color on the surface of 925 silver. During daily wear, rubbing or bumping will cause fade, which is normal. It is not a quality issue.
Special order items such as those with custom sizes and colors are not refundable.
Note: The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
Return Service Procedure:
Please contact our service staff, and attach clear photos of the items that represent a quality issue.
Please follow the instructions that are provided by our customer service team.
Returns will be processed within 5 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 5-7 additional business days for the funds to be credited to your account used during checkout.
Return address (only for receiving return items):
Room 306, Building 3, Shuangweiyingbin Plaza, 164 Weiyang Avenue Xian, Shaanxi Province, China Phone Number: +8613772098907 Zip Code: 710018
Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
Please contact one of our customer service representatives to request return authorization, and the return instructions.
The refund will be issued to your original payment account or in the form of store credit (gift card) as you requested.
Self Service Return & Exchange Instructions
We are committed to creating a comfortable and well-pleasing shopping experience at Louilyjewelry.com. That's why we offer anEasy 30-days Return/Exchangeservice for all purchases. All the policies begin from the date you received the product to the date the problem was reported to us first.
All of the returns without authorization will be refundedin the form of store credit(gift card),please contact one of our customer service representatives first to get authorization if you want your refund be issued to your original payment method.
Items that are being returned&exchanged should be new, and unworn.They should be kept in its original condition with size tags. （Items without a tag are not refundable or exchange)
We will issue a $10 store credit(gift card)for exchange & return as a reimburse for the shipping fee our customers might have paid for sending packages back.
Exchange & Return Flow
Step 1: Fill out the exchange&return form that comes with your order.
Step 2: After sending your package out and send tracking info（tracking number and shipping courier）to email@example.com
Step 3: Package received and inspected by Louilyjewelry.
Step 4: Store credit issued to customer by Louilyjewelry.
Step 5: (For exchanging)Customer uses store credit(gift card) to order new item(s).
Room 306, Building 3, Shuangweiyingbin Plaza, 164 Weiyang Avenue Xian, Shaanxi Province, China Phone Number: +8613772098907 Zip Code: 710018
Once your order has been submitted we will immediately begin production on the items. If the cancellation is made less than 12 hours after order was placed, there would be no cancellation fee. If the cancellation is over 12 hours after order was placed, there would be a 30% cancellation fee. If the package has already been sent, you will not be able to cancel the order.
Louilyjewelry.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
Great quality but sizing was to small need a 6 instead of the 5 we ordered (she wears a 5) then when we emailed the issue we were told to return the product for credit. We just wanted to exchange for a size bigger.
Then when we got the return address it was a China address shipping was over $20.00 (which I paid) I had to filled out an extensive form for the US postal service. Really bummed at how difficult this process has been. Love the actual product hate the return process I was given.
It was shipped on time it's pretty it fit
It looks amazing! Great sparkle but the ring size was too big and had to send it back.
The rings are absolutely beautiful. True to size.
Came surprisingly fast and just in time, the ring is beautiful, slightly big since they didn't offer half size but still a wonderful set
Love it! Thank you so much
So pretty, elegant and delicate. It came in a beautiful box and shipped very fast. Great communication with seller. I will definitely order from this shop again!
The ring is beautiful and surpassed my expectations! I bought it for myself and I’m beyond excited. Thank you!!!
I love this ring! I'm wearing it as my wedding band
It’s absolutely beautiful! Would highly recommend!
It is beyond our expectations!! My fiancé loves it. I would highly recommend this company to everyone.
I purchased 2 of these rings to wear at work in place of my wedding set and they are beautiful! 10000% recommend!
The ring definitely exceeded my expectations! It’s beautiful, sparkly, and shiny. The shipping took longer then expected .
This ring is very beautiful
Gorgeous anniversary band in our 35th year! Pleased with every single part of the process! It is stunning
My ring is absolutely perfect! I love it! Customer service was great and they are quick to respond! Absolutely beautiful! I highly recommend this shop!
Love it!!!!! It truly was better than I expected. Thank you so much!
Love love love this ring ❤️❤️❤️
Love love love this ring!!!!!!
The delivery took longer than I thought it would've; however with the pandemic going on it might've affected the delivery process. Although it was worth the wait. The ring set is gorgeous! It looks just like it does in the images but better!! It fits just snug. It comes in a suede-like box with the logo on it and a silver polishing cloth that actually polished other jewelry I have beautifully. It comes with instructions on how to care and maintain the rings and their policies on return and exchange. I also received a surprise gift of stud earrings which were beautiful as well! Engraved inside the ring is the "S925" indicating it is genuinely sterling silver. Overall, very pleased with the rings!
Have to see it in person to appreciate. It is gorgeous !!
Beautiful ring just how I wanted it to be. I got a lot of compliments on it already!
It is absolutely gorgeous! I have had so many compliments on this ring! So sparkly and absolutely beautiful! Shipping was fast as well! Thank you! Will definitely order again from this shop.
Exactly like the picture. Absolutely stunning
I bought this for my wife because her ring was one of those silicone ones. She loves it. She spends so much time looking at it sparkle. It's also the first sparkly thing that's ever been bought for her.
I found this ring and sent it to my Fiance as an engagement ring option. It was by far my favorite from anything we had looked at. I had no idea it would be so much more beautiful in person. The picture does not do this ring justice. My only complaint is, the wedding band does to fit with the engagement ring. The band is beautiful, but we both wished they had fit together like we thought they would when we first looked at it.
Shipped super fast! Beautiful ring
The ring is gorgeous and is even more beautiful in person. Such a great value!
While the set is very beautiful, the center stone has a pink tint (you can’t see it in picture but in person) to it that I am not very pleased with. And it is also very delicate and easily bent. This is a more affordable option if you are trying to stay within budget, but for long term life/wear I would recommend saving and spending more on a wedding set.
So beautiful and shiny. I am in love with it. Fits as expected. Thank you!
Amazing!!! Customer service was excellent after I made a mistake with my order. Very happy and will be a return customer.
I am so happy with this ring!!! I purchased this ring to wear while my wedding set was being worked on. It looks so real! I'll also be taking this set on vacation with me. Super happy, thanks!!
Beautiful! Great quality as well! Absolutely sparkly, and came very quickly!
Very comfortable and I can not stop staring at it! Extremely happy so far.
OMG! Just got my ring, it is beautiful! I was so excited to put it on and start showing it off.