Please feel free to contact our customer service at email@example.com if you want to customize this product.
"Diamonds are beautiful but very expensive". Many people was stopped at the diamond price, so Louily born. We want to create cheap but delicate alternative jewelry. With careful design, precise calculation, and originality, Louily won more than 50000 customers in the world. Whether it is a simple and refined style that close to nature, or a classic, romantic and luxurious style, it all shows the sensual design and the perfect cutting and polishing. Louily combines all together to give the jewelry the beauty and dazzling brilliance. Louily creats a bright star for every louily owner!
1. Measure the diameter (mm) of a ring that fits the desired finger
2. Use the Ring Sizing Chart to locate your size
Method Two: If Not, Measure Your Finger
1. Wrap a strip of paper around your finger, just above the knuckle, and mark the point at which the two ends meet
2. Measure the paper from mark to mark to find your ring circumference (mm)
3. Check international ring sizing chart
International Ring Size Chart
Note: Please make sure to choose a size when placing an order.
1. Measure your finger in warm temperatures at the end of the day.
2. If your knuckle is a lot larger than the base of your finger, measure both the base of your finger and your knuckle and select a size between the two. 3. When considering a wide band, move up a size from your measurement, for comfort’s sake
Each Louilyjewelry product must be manually inspected and packaged before shipping.
Delivery Time= Processing Time + Shipping Time
Processing Time Processing time differs from product to product. Some popular styles can be shipped out within 3 days, while other orders may take 7-15 working days. Please note that this does not include holidays and weekends.
Shipping Methods & Shipping Time
Due to the Covid-19 pandemic, you may experience delivery delays but we are committed to getting your jewelry to you as soon as possible.
Shipping To United States
7-12 working days
3-5 working days
2-4 working days
Shipping To United Kingdom/Canada/Australia
7-15 working days
5-7 working days
Other Zones that Covered By Our Shipping
10-15 working days
3-5 working days
Not Covered By Our Shipping Zones
Some remote areas can’t provide shipping services, so customers in these areas can‘t purchase. If the countries and regions that can't be selected, it will not be purchased. The specifics are subject to the internal settings of our website. Thanks for your kindly understanding!
1. UPS & DHL Express cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Free Standard Shipping method.
2. According to the shipping company's policy, shipments in remote areas require additional logistics surcharges, Thanks for your kindly understanding!
3. The above shipping times are estimates quoted by our courier companies, so Louilyjewelry can not be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Louilyjewelry will do our best to limit any inconveniences that may arise.
4. Delays may happen occasionally due to uncontrollable factors, e.g. holiday season, bad weather conditions, strikes as well as war, etc., but please be assured that. Louilyjewelry will do our best to limit any inconveniences that may arise. In case of any question and unexpected delay you can always contact us at firstname.lastname@example.org. If you don’t receive your parcel within this period, please contact us at email@example.com
Tracking My Order
Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details, you can also check the status of your order online with shipping tracking number(https://www.17track.net/en). If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out! Contact us via Email: firstname.lastname@example.org or Facebook message(@Louilyjewelry).
Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. Pay attention to the shipping address and your billing address are correct.
Gift Card & Package
All Louily Jewelry is delivered in our free signature branded jewelry box. Free gift package and silver master are also available for your sake.
We are committed to creating a comfortable and well-pleasing shopping experience at Louilyjwelry.com. That's why we offer an Easy 30-day Return/ Exchange service for all purchases. Below are the detailed instructions on how to process a return or exchange. All the policies begin from the date you received the product to the date the problem was reported to us first. Please see whether either of these pertain to you and if the item(s) are covered by our 30 Return & Exchange Policy.
The following reasons are covered by our 30 days Full Coverage Return/Exchange Policy. (Louilyjwelry is responsible for $10 return postage fees, and replacement fees)
We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.
The following reasons are covered by our 30 days LIMITED COVERAGE Return/Exchange Policy. (Customer is responsible for return postage fees, and replacement postage fees. Louilyjwelry does not refund any shipping fees.)
You chose the wrong size ring(s).
Personal Reasons due to changed mind, personal taste, etc.
The following reasons are NOT covered by our 30 days return policy, and we are not liable for these issues.
Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of you Louilyjewelry product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
Products are damaged by misuse, mishandling, or poor maintenance.
Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
Special order items such as those with custom sizes and colors are not refundable. Louilyjewelry will charge a 30% restocking fee for the exchange of the special items.
Note: The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
Return Service Procedure:
Please contact our service staff, and attach clear photos of the items that represent a quality issue.
Please follow the instructions that are provided by our customer service team.
Returns will be processed within 5 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 5-7 additional business days for the funds to be credited to your account used during checkout.
Return address (only for receiving return items):
Consignee: Louily Jewelry
Room 1501, Block D, Saigao International Building, 126 Weiyang Avenue
Xian, Shaanxi Province, China
Zip Code: 710018
Phone Number: +86 17795701742
Note: Please don‘t send your return to the address on your package. That is not our return address and will affect the processing of your return.
Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
Please contact one of our customer service representatives to request return authorization, and the return instructions.
The refund will be issued to your original payment account or in the form of store credit (gift card) as you requested.
Self Service Return & Exchange Instructions
We are committed to creating a comfortable and well-pleasing shopping experience at Louilyjewelry.com. That's why we offer anEasy 30-days Return/Exchangeservice for all purchases. All the policies begin from the date you received the product to the date the problem was reported to us first.
All of the returns without authorization will be refundedin the form of store credit(gift card),please contact one of our customer service representatives first to get authorization if you want your refund be issued to your original payment method.
Items that are being returned&exchanged should be new, and unworn.They should be kept in its original condition with size tags. A 10%-35% charge might occur to your refund if the size tags have been removed.
We will issue a $10 store credit(gift card)for exchange & return as a reimburse for the shipping fee our customers might have paid for sending packages back.
Exchange & Return Flow
Step 1: Fill out the exchange&return form that comes with your order.
Step 2: After sending your package out and send tracking info（tracking number and shipping courier）to email@example.com
Step 3: Package received and inspected by Louilyjewelry.
Step 4: Store credit issued to customer by Louilyjewelry.
Step 5: (For exchanging)Customer uses store credit(gift card) to order new item(s).
Room 1501, Block D, Saigao International Building, 126 Weiyang Avenue Xian, Shaanxi Province, China Phone Number: +8617795701742 Zip Code: 710018
Once your order has been submitted we will immediately begin production on the items. If the cancellation is made less than 12 hours after order was placed, there would be no cancellation fee. If the cancellation is over 12 hours after order was placed, there would be a 30% cancellation fee. If the package has already been sent, you will not be able to cancel the order.
Louilyjewelry.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
Beautiful ring!! Pictures do not do it justice!! Fast shipping and delivery! Thank you!
I love it, looks exactly like the picture and is true to size. I wear it every day on my thumb.
Absolutely love the ring. Shipped on time.
Nice ring, comfortable and just what I was looking for at a great price
My wedding band need fixed (prong broke off) so I wanted to try something different. It is wonderful!!! Even better than the photos! Completely beyond what I expected, will be ordering other items
The ring is beautiful, it compliments my diamond engagement ring well. Shipping was slooooooow. But it may have been because of the covid issues. Overall I’m happy with the purchase!
I have big hands for a woman, it’s hard to find size 12 rings and I am so thankful they had this in a size 12. It’s so beautiful! So real looking! I do wish it was a 6 or 7 stone just so I have more coverage around my finger but it’s still stunning. It took about a month to get but worth the wait. Please expand your collection of wise 12 rings!
Love this ring!!They also gave me some earrings to!!! Will definitely be ordering more!
Esta super hermoso me encanto...
My husband got me this for my birthday to replace my wedding rings that were lost in a move while I was too swollen from pregnancy to wear my rings. We have 5 children so the 5 stones have a lot of meaning to me. I also love having a non-traditional ring. It's beautiful and looks authentic! Sizing is perfect! I am so in love and so glad the hunt for the perfect affordable but beautiful ring is over!
lovely ring and great quick service
Fits perfectly. This ring looks great stacked with my other ring . Very happy with the ring !
Just gorgeous. Great communication also. Highly recommend
Great item! Best service! Thank you!
Shipped quickly. Stunning stone. Matched beautifully with my existing natural diamond eternity band, indistinguishable
Thank you so much for the engagement ring. My Fiance loves it. Beautiful, and affordable.
I absolutely love my ring! It’s so shiny.
Good quality and arrived quicker than I thought, thanks.
Beautiful and fast delivery! It is well crafted and strong. Very pretty.
Am in love with this ring!!! Perfect size and fast shipping. Boyfriend got it for me for Christmas and came just in time. It looks way better than the pictures.
Got mine today. Just as beautiful as in this picture. And got correct size after mistake in ordering. They were great in making sure correct size was shipped
Beautiful ring! Completely believable! Absolutely satisfied with the quality of the ring and the sizing choices. I have such a hard time finding half-size rings! Thank you!
Perfect size for what I really wanted, thanks so much and I am very happy.
I really do love my new wedding band! I have swelling of my joints due to lupus but still wanted to wear a wedding band. I was so happy to find a five halo band that matches the style of my original diamond ring that no longer fits. The quality and craftsmanship went beyond my expectations. It really does have a wonderful sparkle that is basically perfect and stunning. I also love the BOGO offer that gave me an opportunity to pick another design that's a little different and unique. It takes a little extra time to make, quality control, ship, and receive, but the service group email responses were nice and comforting. Do not expect Amazon Prime timing and just be patient! The tracking service was awesome, and I was able to sign up for text notifications. I highly recommend Louily Jewelry as an alternative to the inflated, ethically questionable diamond ring industry.
Even though it's very thin and small, it's gorgeous and elegant and it looks beautiful with my engagement ring. I'm pleased with this purchase.
Received mine today. Love my ring! It’s so beautiful and I’ve had so many compliments!
Amazing ring, beautiful shine and the perfect size! My wife loves it.
Came exactly like the photo and its perfect! it was fast! less than a week to get here right!
The ring came out beautiful! I gave it to my sister and it fits perfectly for her. So overall I am satisfied with it.
I just recieved my ring. It fit with my engagement ring perfectly. The ring was also delivered extremely quickly. I'm very happy with my purchase.
I ordered this for a friend of mine. She says about this ring, It's SO beautiful! It's perfect. Shipped and arrived sooner than expected. Great!
Louily is great to work with. Fits me very well!
Baautiful ring! Good Customer service give me so nice feeling!